Logistics Administrative Coordinator

Logistics Customer Experience Specialist
 
Location: Southwest Pasadena Area
 
Job Type: Full-time
 
About Us:
Our Client is a leader in providing comprehensive logistics solutions, committed to delivering exceptional service to our clients. We're seeking a detail-oriented Logistics Customer Experience Specialist to join our team, dedicated to ensuring a seamless end-to-end experience for our customers.
 
Key Responsibilities:
- Own and manage the end-to-end customer experience, ensuring strict adherence to company procedures.
- Coordinate freight bookings with carriers and arrange truck transportation for bulk items, ensuring timely delivery and adherence to quality standards.
- Collaborate closely with cleaning facilities to ensure proper handling of containers and maintain hygiene standards.
- Take full financial responsibility for transports, including accurate and timely invoicing of additional charges.
- Resolve customer issues promptly and effectively, involving relevant stakeholders as needed for swift resolution.
- Address shipment-related issues through timely communication using Outlook and our Transportation Management System (TMS).
- Understand the implications of operational decisions on company revenue and take actions aligned with set targets.
- Drive continuous improvement initiatives to optimize costs and enhance operational efficiency.
- Monitor service levels, identify root causes for unmet targets, and report potential service failures to management.
- Maintain consistent availability during scheduled times to support customer needs effectively.
 
Job Qualifications:
- College education preferred.
- 2+ years of experience in logistics or transportation operations.
- Proficiency in using transportation management systems and Microsoft Office Suite.
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
- Proven ability to prioritize tasks and work efficiently in a fast-paced environment.

We offer a supportive work environment where your contributions are valued, and growth opportunities are encouraged. Join us and be part of a team that's dedicated to excellence in logistics and customer service.