Membership/Admin Intern

Pasadena Chamber of Commerce Internship Program – Admin & Membership Intern
The Pasadena Chamber of Commerce Internship Program offers opportunities for students to gain hands-on experience in the world of non-profit organizations, business networking, community development, and advocacy. This program is designed to provide interns with a comprehensive understanding of the inner workings of a chamber of commerce, including event planning, member services, marketing, and economic development. Additionally, interns are provided with a professional framework where they grow their knowledge and find their strengths.
Duration: The internship is typically offered on a semester basis, including fall, spring, and summer terms, with flexibility in start and end dates to accommodate academic schedules. Interns are eligible to serve more than one term, upon invitation.  Scheduled  hours are flexible to accommodate academic schedules within Office Hours from Monday to Friday, 8 AM to 5 PM, with occasional evening hours for special events. Student interns work up to 20 hours a week in the office at the Pasadena Chamber.
 
Details: The Intern will work hand in hand with the Membership Coordinator to ensure that all Pasadena Chamber initiatives, administration, and member engagement is fulfilled. This document outlines the intern's responsibilities, necessary skills, and the variety of tasks they will undertake. The chamber has a variety of structures for internship programs and each one is unique in compensation, awarded scholarship or even class credit depending on the school and eligibility. Interested applicants will be informed of available structure upon completing application. Questions can be directed to Christian@pasadenachamber.org 
Location: Internships are primarily based at the Pasadena Chamber of Commerce office; however, interns will also have the chance to support the Membership Coordinator off-site, during ribbon cuttings, events, or while participating in community events and meetings.
Key Responsibilities:

• Assisting in day-to-day office administrative tasks:
  • mail processing
  • check & cash posting
  • navigating phone system
  • assisting walk-in guests
• Mailing invoices and other out-going mail
• Assist in filing management system and data preservation of chamber files
• Data Entry in Computer Data Base, ChamberMaster
• Attend Ribbon Cutting Celebrations with Membership Coordinator
• Read/Respond in a timely manner to all chamber emails for information requests
• Assist with Social Media Marketing through graphic curation for member posts as needed
• Assisting Membership Coordinator and Office Manager in various projects and committee support
• Research projects as assigned by Membership Coordinator and Office Manager
• Become well versed with member benefits and engagement opportunities to address member needs
• Prepare membership prospect packets
• Prepare new member bags

• Professional Development: Build professional skills and confidence in a real-world setting, including project management, teamwork, and effective communication.
• Networking: Expand your professional network through interactions with Chamber members, business leaders, and community stakeholders at various chamber meetings and events.
• Community Engagement: Gain a deeper understanding of the role of a chamber of commerce in supporting local businesses and driving economic development.
• Career Exploration: Explore career paths within non-profit organizations, economic development, and related fields.

• Must have reliable transportation to and from work and a valid driver’s license
• MS Outlook, Word, Excel, PowerPoint, Google Sheets/Docs and Adobe Acrobat skills desired as candidate will use various programs to assist Chamber staff with projects

• Must have basic working knowledge of how computer systems work to setup and troubleshoot computers, laptops, iPads, and other office technology
• Ability to do physical work lifting a minimum of 20lbs and work outside in uncertain weather conditions.
• Fluent in English and Spanish preferred but not required.

• Comfortable engaging with the public and delivering outstanding customer service

• Equipped with creativity, strong communication, and problem-solving abilities
• Self-driven with the capability to work autonomously
• Highly organized, attentive to details, and maintains a professional demeanor
• Proactive in completing tasks and meeting deadlines promptly
• Possesses a confident, enthusiastic, and positive nature
• Efficient in managing resources, prioritizing tasks, and adapting to various team members' work styles
• Open to giving and receiving constructive feedback to enhance the Chamber's mission and teamwork
• Capable of thriving in a dynamic environment with frequent interruptions, requiring adaptability
• Upholds a high standard of personal and professional integrity
• Experienced in customer service with excellent interpersonal skills
• Effective communicator, both verbally and in writing
• Proficient in phone communication with comprehensive knowledge of telephone etiquette
• Represents the Chamber positively when interacting with members via phone, in person, or at events

• Complete Intern Application and submit via email to christian@pasadenachamber.org  
• Chamber leadership will conduct interviews via phone, virtual or in person