Manufacturing Customer Service Representative

The Pasadena team of Meador Staffing has partnered with a local company to add Two Customer Support Specialist employees to their team in East Houston!

RESPONSIBILITIES:

· Answer incoming calls and forward to the appropriate personnel, if needed

· Provide service for order inquiries and order status updates to customers

· Assist in maintaining the order database

· File, scan and maintain storage of all paperwork associated with each order, such as invoices, reports, drawings, etc.

· Collect payment on COD orders and forward to appropriate individuals

· Communicate with customers and appropriate personnel to resolve any problems or concerns in a courteous, professional and timely manner

· Monitor and maintain assigned customers

· Scan customer Purchase Orders and Quotes* prior to creating work orders (*If no quote is found, contact Quoting Specialist before order is shipped)

· Create stencils and labels, as needed

· Create, process and invoice of customer orders, within 3 days of order pick up/ship complete

· Set up new part numbers, as needed

· Multi-task, manage time, prioritize and react quickly to changing priorities and follow through on work assigned

· Work independently to identify and resolve problems accurately and in a timely manner

· Maintain basic office equipment

· Exhibit great interpersonal skills, including a positive attitude, outgoing and pleasant personality and cheerful phone voice

· Reliable daily attendance and on-time arrival, as scheduled

· Take on additional tasks and responsibilities as assigned by immediate Supervisor

· Cross-train, as needed

· Work well with varying personalities

· Must be current on all relevant Company Safety Training

· Must follow Company Safety Practices

· Must follow all Company Rules, Procedures and Policies

REQUIREMENTS:

· 2+ years of customer service experience in an office setting

· Bilingual (English/Spanish) a plus

· Must be punctual

· Must be open to working in an open concept environment

SCHEDULE:

M-F 8:00am - 4:30pm

PAY:

$20/hour + (DOE)

REFERENCE JOB ORDER ID: 158345

If interested and qualified, please APPLY NOW directly on www.meador.com then call to get scheduled for an interview with Diana Ortiz.

If you have questions regarding these qualifications, please reach out to a Meador Staffing Pasadena team member at 713-941-0616 or email:

Diana Ortiz at dortiz@meador.com